Online Help Desk Management System
SPEC’s web-based Online Help Desk Management System is an effective and efficient customizable framework that helps in building a web-based ticketing system, which focuses on managing support and service tickets of organization’s products, services, internal maintenance issues and effective monitoring of Service Level Agreements (SLA) in a very crisp manner.
Help Desk Management System
This easy-to-use, multi-user Requirement and Error Documenting tool, automates the complete support lifecycle of the ticket with functionalities like creating tickets online, attachments, description of work/problem/service, setting priority, tracking SLAs, communications; manage documents related to the ticket, Analysis and Approvals. Its visually appealing and intuitive UI / UX and MIS reporting / dashboards allow for an in-depth issue analysis and SLA compliance tracking. The system has email integration feature and one can generate ticket by sending email to a pre-defined ID, along with sending out email notification to all concerned.
Salient Features of Online Help Desk Management System
- Multi Department Communication
- Ticket Wise Communication
- User Management
- Export Functionality
- Ticket Management
- Incident Management
- Home / Dashboard
- Problem Management
- User Functions / Activities
- Change Management
- Post Reply / Change Status / Change Ticket Type from Incident to Problem or Change
- Issue Management (Post New / edit / delete / copy)
- Various Reports Including ROI Analysis
- Administrator Module
- SLAs & Escalation Management
Our Helpdesk solution enables the organization to reap significant benefits
- Efficient ticket system that lets customers track their open issues
- Provision for colour coded ROG report
- Ability to prioritize inquiries and route requests across the network to appropriate personnel departments
- Flexible reporting, tracking and problem resolution tools
- Seamless integration into your existing network environment
- Web-based interface accessible from any computer with an internet or intranet connection
- Scalable platform capable of meeting your current needs with functionality that supports the natural growth of customer demands
- Quality technical support provided by resources within the application as well as prompt support from live representatives
Looking For Something Similar
A Customizable, Simplistic, Effective Solution to Ensure Finest of SLA-Driven Ticket Management, In a User-Friendly Manner
